Bad decisions can usually be traced by how those decisions were made.
Often the right questions don't get asked, the right information is not collected, the needs are not uncovered and the behaviors are not defined, the system is not accounted for.
Although the image represents a design process (and yes, I know some people aren't fans of the DD) - in also applies in other processes.
The graphic tells me we have very talented people who can develop and deliver great solutions, but they don't spend enough time making sense of the problems.
We need to make it the norm to sense-make, to ask better questions, to define the system, jobs, need and behaviours (and context), so we can build solutions that create value for both the customers, employees and the business.
We have more and more tools that give us quick solutions, so why not start spending our time into finding out what are the actual things we need to be designing for.
My fear is that with these accelerated solution tools, we are forgetting to think critically and to ask good questions - which will have some serious unintended consequences. How are you solving for this?
The image is old and was shared by Erick Mohr - but even today it still applies.